Quality Assurance

Our commitment towards quality is reflected in the ISO:9001:2008 certification and the Prestigious FIDI FAIMPLUS accreditation. FAIM or FIDI Accredited International Mover is the highest quality certification program for the moving industry. Auditors from Ernst & Young conduct both onsite and offsite audits to check a wide variety of aspects like facilities, quality of staff, quality of packing materials, financial stability, risk management, security, claims ratio, customer satisfaction, quality of communication, responsiveness, vendor management, etc.

Quality Policy:

  • To provide high quality moving and relocation services to all our customers
  • To provide services at a competitive price
  • To deliver goods and services in time every time
  • To exceed customer's expectations
  • To continuously improve all the above
  • To continually improve our services and Quality Management System with a commitment to satisfy applicable requirement.

Quality Objectives:

  • Using highest quality materials and services from certified suppliers and partners.
  • Periodically train staff and upgrade their skills
  • Monitoring and engaging suppliers and partners to attain highest quality
  • Reducing wastage and overheads
  • Keeping abreast with latest industry developments and bringing in innovations
  • Constantly monitoring and reviewing all processes.