Quality Assurance
At Globe Moving, we take great pride in providing our customers with the highest level of service and quality. We believe that quality is not just a goal to be achieved, but a commitment that we make to our customers every day.
Our commitment to quality starts with our team members. We believe that our employees are our greatest asset, and we invest in their training and development to ensure that they have the skills and knowledge necessary to provide our customers with exceptional service. We also believe in fostering a culture of continuous improvement, where our team members are empowered to identify areas for improvement and make changes to enhance the quality of our service.
To ensure that we are meeting our customers' expectations, we have implemented a rigorous quality management system that includes regular audits, evaluations, and customer feedback. We regularly monitor our performance metrics to identify areas for improvement, and we use this information to make data-driven decisions that enhance the quality of our service.
Our Quality Policy and Quality Objectives are as follows
Quality Policy
- To provide high-quality moving and relocation services to all our customers
- To provide services at a competitive price
- To deliver goods and services in time every time
- To exceed customer's expectations
- To continuously improve all the above
- To continually improve our services and Quality Management System with a commitment to satisfy the applicable requirement
Quality Objectives
- Using the highest quality materials and services from certified suppliers and partners.
- Periodically train staff and upgrade their skills
- Monitoring and engaging suppliers and partners to attain the highest quality
- Reducing wastage and overhead
- Keeping abreast with the latest industry developments and bringing in innovations
- Constantly monitoring and reviewing all processes.
Our guiding principle - "The Answer Is Yes."
Customer-Centric Approach:
- Prioritize customer needs.
- Provide personalized services.
Effective Communication:
- Clear, timely updates.
- Open, honest dialogue.
Flexibility and Proactivity:
- Remain flexible to customer needs.
- Provide proactive solutions.
Transparent Pricing:
- Clear, comprehensive quotes.
- Honest, transparent billing.
Ownership and Accountability:
- Take full ownership of responsibilities.
- Hold ourselves accountable.
Long-Term Focus:
- Build lasting customer relationships.
- Create value beyond transactions.
Feedback-Driven Improvement:
- Listen and learn from feedback.
- Innovate based on insights.
Customer Delight:
- Exceed expectations every time.
- Foster loyalty and positive reputation.
In addition to our internal quality management system, we are also committed to meeting the highest industry standards which are reflected in the ISO:9001:2015 certification and the Prestigious FIDI FAIMPLUS accreditation.
FIDI-FAIM is a rigorous certification program for international moving companies, administered by FIDI, the International Federation of International Movers and auditors of Ernst & Young. To achieve FIDI-FAIM certification, a moving company must undergo a comprehensive audit of its operations, financial standing, and quality management systems. Companies that have achieved FIDI-FAIM certification are among the best in the world because they have demonstrated their commitment to excellence in every aspect of their business. They have invested in the training and development of their staff, implemented robust quality management systems, and maintained the highest standards of financial stability.
At Globe Moving, we believe that quality is not just a buzzword - it's a core value that drives everything we do. We are committed to providing our customers with exceptional service and quality, and we will continue to work tirelessly to exceed their expectations.
