Data 

Protection Policy

1. Scope of this Policy

This policy applies to personal information collected or processed by Globe Moving in connection with our services, including but not limited to:

• • Corporate relocation
  • Workforce mobility
  • Workplace mobility / office moving
  • Residential moving
  • Domestic relocation
  • International moving
  • Local moving
  • Origin services
  • Destination services
  • Relocation services
  • Storage and warehousing
  • Groupage services
  • Fine art moving
  • Pet moving
  • Vehicle moving
  • Data center relocation
  • IT asset moving
  • Industrial moving
  • Lab moving
  • Hospitality logistics
  • Health care logistics
  • Sustainable moving
  • Insurance-related support connected to service delivery
  • Customs / documentation support connected to international moves
  • Other logistics, moving, relocation, storage, and related support services provided by Globe Moving

This policy also applies to:

• • Website enquiries and forms
  • Surveys and quotations
  • Bookings and operational documents
  • Customer service and claims handling
  • Billing and payment processes
  • Communication with customers, corporate clients, agents, and service partners

2. Privacy Governance

Globe Moving has appointed a designated Privacy / Data Protection Coordinator responsible for overseeing privacy-related compliance, handling privacy-related requests and complaints, supporting internal awareness, coordinating privacy-related incident handling, and ensuring periodic review of this policy and related controls.

For privacy-related requests, complaints, or concerns, you may contact:

Email: info@globemoving.net

Address:
Globe Moving & Storage Co. Pvt. Ltd.
#141, Sri Shanti Towers, 3rd Floor,
3rd Main Road (Service Road), East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043, India

3. The Information We Collect

Globe Moving collects personal information to understand service requirements, provide requested services, fulfill contractual obligations, meet legal and regulatory requirements, and support operational and quality processes.

We may collect personal information from:

• • Private customers and prospective customers
  • Corporate customers and their authorized representatives
  • Employers, HR teams, Admin teams, Procurement teams, and Facilities teams
  • Relocation Management Companies (RMCs)
  • Origin and destination agents
  • Service providers and partners involved in service delivery
  • Website forms, calls, emails, surveys, and operational documents
  • Authorized third parties acting on behalf of the customer or principal

The personal information we may collect includes, where relevant:

• • Name, address, email address, phone number, and contact details
  • Pickup, delivery, office, warehouse, or service location details
  • Employee / transferee / assignee and family-related details required for service delivery
  • Shipment, inventory, asset, storage, project, or logistics-related information
  • Identity or supporting documents required for customs, insurance, security, or legal compliance
  • Billing and payment-related details
  • Claims-related or complaint-related information
  • Communication records and service instructions
  • Any other information reasonably necessary to provide the requested service

Globe Moving limits its collection of personal information to what is reasonably necessary for the intended and authorized purpose.

4. Corporate, RMC, and Business Account Data

In many cases, Globe Moving may receive personal information relating to:

• • Corporate account employees
  • Transferees / assignees
  • Family members
  • Authorized site contacts
  • IT asset recipients / return users
  • Office move coordinators
  • Project stakeholders
  • Vendor or service contacts

Such information may be received from:

• • Employers
  • Corporate HR / Admin / Procurement / Facilities teams
  • Relocation Management Companies (RMCs)
  • Origin or destination agents
  • Project owners or authorized representatives
  • Other authorized third parties

Where this occurs, Globe Moving processes such personal information only for the purpose of providing the requested and authorized services and only to the extent reasonably necessary for that purpose.

5. How We Use Personal Information

Globe Moving uses personal information only for legitimate and authorized business purposes connected with the services requested.

This may include:

• • Conducting surveys, site inspections, and service assessments
  • Preparing quotations and proposals
  • Booking and planning services
  • Coordinating packing, loading, transportation, storage, delivery, unpacking, installation support, and related services
  • Supporting customs, documentation, insurance, compliance, and regulatory requirements
  • Arranging origin, destination, and third-party supply chain services
  • Managing IT asset deliveries, reverse logistics, office / project moves, or specialized logistics services
  • Claims handling, issue resolution, and dispute management
  • Customer communication and service updates
  • Billing, invoicing, and payment follow-up
  • Internal quality control, audits, service review, training, and operational improvement
  • Legal, contractual, tax, customs, insurance, or regulatory compliance

Personal information is not knowingly used for unrelated purposes without appropriate notice or consent, where required by law.

6. Choice, Consent, and Lawful Basis

For private customers, consent may be provided expressly or may be reasonably implied through:

• • Submitting an enquiry
  • Requesting a survey
  • Sharing shipment / move / service details
  • Accepting a quotation
  • Confirming a booking
  • Continuing to engage Globe Moving for service delivery

For corporate, employer-sponsored, project-based, or RMC-managed services, Globe Moving may process personal information based on:

• • The authority of the instructing employer / corporate client / RMC / project owner / authorized representative
  • Contractual obligations
  • Service necessity
  • Legitimate operational requirements
  • Applicable legal or regulatory obligations

Where required by applicable law, Globe Moving will seek additional consent before using personal information for a new or unrelated purpose.

If you choose not to provide or allow the sharing of information reasonably necessary for service delivery, Globe Moving may be unable to provide the requested services.

7. Disclosure to Third Parties

Globe Moving does not sell personal information.

Globe Moving shares personal information only on a need-to-know basis and only to the extent necessary to provide the requested services or to meet legal, contractual, insurance, customs, regulatory, or operational requirements.

This may include sharing information with:

• • Globe Moving branches and authorized internal personnel
  • Approved origin agents and destination agents
  • Packers, transporters, warehouses, freight forwarders, customs brokers, and logistics partners
  • Insurance providers, surveyors, and claims handlers
  • Employers, RMCs, or authorized corporate representatives
  • IT / technology / platform providers supporting authorized business systems
  • Government, customs, tax, law enforcement, or regulatory authorities where permitted or required by law
  • Other approved service providers involved in delivering the requested service

Third parties are expected to use the information only for the intended and authorized purpose.

8. Access Control and Data Security

Globe Moving takes reasonable administrative, technical, physical, and procedural measures to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

These measures may include:

• • Access to personal information only on a need-to-know / role-based basis
  • Controlled access to physical files and records
  • Password-protected systems and user access permissions
  • Controlled use of authorized business systems, including Moveware and other approved systems
  • Restricted sharing of customer data with approved service providers only for the relevant service purpose
  • Staff confidentiality expectations and privacy awareness
  • Secure handling of physical and electronic records

While Globe Moving takes reasonable steps to protect personal information, no method of transmission or storage is completely risk-free. Accordingly, Globe Moving cannot guarantee absolute security but seeks to maintain appropriate safeguards.

9. Accuracy of Personal Information

Globe Moving takes reasonable steps to ensure that personal information held by it is accurate, complete, relevant, and up to date for the purpose for which it is used.

Customers and authorized representatives are encouraged to promptly notify Globe Moving of any corrections or updates.

10. Access, Correction, and Update Requests

Individuals may request access to personal information held by Globe Moving, subject to applicable legal, contractual, operational, customs, tax, insurance, claims, or regulatory limitations.

Where appropriate, Globe Moving will provide a reasonable opportunity to:

• • Review personal information
  • Correct inaccurate or incomplete information
  • Update personal information
  • Request restriction or deletion where legally permissible and operationally appropriate

Globe Moving may require reasonable verification of identity before processing such requests.

Requests may be submitted to:

Email: info@globemoving.net

11. Data Retention and Secure Disposal

Globe Moving retains personal information only for as long as reasonably necessary or as necessary by law for the purpose for which it was collected, including service delivery, documentation, legal compliance, customs / regulatory requirements, billing, taxation, audit, claims, disputes, contractual obligations, and internal quality or operational requirements.

Once personal information is no longer required and the applicable retention period has expired, Globe Moving will take reasonable steps to securely delete, destroy, anonymize, archive, or otherwise dispose of the information in a controlled manner, whether held in physical or electronic form.

12. Data Incident / Breach Handling

If Globe Moving becomes aware of any suspected or actual unauthorized access, loss, misuse, disclosure, alteration, destruction, or privacy / confidentiality breach involving personal information, the matter will be reviewed promptly.

Globe Moving will take reasonable steps, as appropriate, to:

• • Contain and assess the incident
  • Limit further exposure or misuse
  • Notify relevant internal management / Privacy Coordinator
  • Investigate the cause and impact
  • Implement corrective and preventive actions
  • Comply with any applicable legal, contractual, or customer notification requirements

Privacy-related incidents may also be managed through Globe Moving’s internal corrective and preventive action (CAPA) or incident management process.

13. Monitoring and Review

Globe Moving periodically reviews its privacy practices, operational controls, and this policy to ensure that personal information is handled responsibly, consistently, and in line with:

• • Applicable laws
  • Contractual obligations
  • Customer expectations
  • Industry standards
  • Operational and technology changes

This policy may be updated from time to time. The latest version will be made available on Globe Moving’s website.

14. Business Transfers

If Globe Moving is involved in a merger, acquisition, sale, restructuring, or transfer of business assets, personal information may be disclosed to the relevant party for legitimate business purposes, including due diligence, subject to appropriate confidentiality and similar privacy protections.

15. Changes to this Policy

Globe Moving may update or amend this Data Protection Policy from time to time to reflect changes in services, business operations, technology, legal requirements, customer expectations, or industry standards.

If a material change affects how Globe Moving uses or discloses personal information already held in a way that requires further consent under applicable law, Globe Moving will take reasonable steps to obtain such consent where required.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Data Protection Policy or Globe Moving’s handling of personal information, please contact:

Globe Moving & Storage Co. Pvt. Ltd.
#141, Sri Shanti Towers, 3rd Floor,
3rd Main Road (Service Road), East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043, India

Email: info@globemoving.net
Phone: +91 80950 11333 / +91 80 4211 5151 / +91 80 4641 4545