Job Opening & Role:
Globe Moving wishes to expand its customer support team and is seeking an Domestic Move Coordinator to :
- Handle door to door packing and moving of local and domestic household and office goods shipments flawlessly from start to finish
- Provide high quality customer service
Domestic Move Coordinator is a entry level position within Globe MovingтАЩs service delivery department and will report into the Customer Service Manager (CSM)
Job Description
- Coordinating the household and office goods moves assigned to you from time of sale till receiving payment and closing file.
- Coordinating with customer, account, crew, origin team, destination team, transporters, insurance companies etc. and ensuring all jobs are handled smoothly and in time.
- Preparing all move related paperwork and documentation.
- Attending to customer queries, responding politely, and delighting customers by going the extra mile
- Look for opportunities for upselling, cross selling services and increasing shipment profitability.
- Coordinating with all departments, agents, partners, government bodies and vendors and ensuring highest quality of service delivery. Also ensure good rapport is maintained with all internal and external stake holders.
- Ensure all physical files, CRM and ERP are maintained meticulously, documents and reports are up to date as per ISO / FIDI requirements
- Continuously track and monitor the shipments and work with the pricing team & operations teams and look for ways to reduce cost and consolidate shipments.
- Ensure billing is as per billing TAT. Ensure there is no revenue leakage in billing.
- Ensure payment terms are adhered to as per credit policy
- Prepare MIS, review the MIS and submit analysis reports
- Carry out all other jobs assigned to you.
Required Candidate profile
- Should have excellent skills in customer service and rapport building
- Should have excellent communication, and should be able to speak to high profile customers
- Should have positive attitude and willing to take up any challenge
- Should be able to handle high pressure environment, take decisions quickly and have a solution-oriented approach to problem solving and decision-making
- Should be multitask, set priorities, manage timelines, and meet strict deadlines
- Should be able to read, analyses and interpret client needs and policies
- Should be flexible, work after hours and during weekends if required
- Candidate with EMS awareness preferred
Experience & Qualifications
- Should have minimum 1+ years prior experience in customer service
- Candidates with prior experience and knowledge of Moving, Global Mobility or Logistics will be preferred.
- Should be a graduate
- Should have very good working knowledge of Windows, Microsoft and other IT Skills
- Should be able to read, speak and write in English fluently
- Should be able to understand and speak in local languages